FREQUENTLY ASKED QUESTIONS

Questions that often arise regarding our exchanging service. If you could not find an answer to your question, please contact us.
Signing up is optional, but if you do, you will benefit from our discounts and also can apply to our referral program.
You will need to select currencies, specify the amount and then fill the provided fields. Then click the button 'Exchange' and follow the instructions. If any questions arise, you can always contact the support using chat form.
Invite users by providing your referral link that you can view in your cabinet after signing up. You will be rewarded with percent from service profit per operation. Percentage can be increased by inviting more users.
You get the 0.05% discount for signing up. With each exchange performed, your discount is increased.
All cryptocurrency exchange operations are processed after 1 confirmation in the blockchain.
When transaction is performed, it is sent to cryptocurrency network and must be included in block to be considered done. 'Confirmation' means that transaction is included into new block.
Confirming the transaction may take longer time if network sees more activity. We understand that such delays can be worrying, so we recommend to specify priority fee when sending your funds to avoid such situations.
If order was cancelled due to error in bank details - do not worry, we will send your funds as soon as we confirm correct details.

Be extra careful when entering your bank details. If you specify wrong destination, your funds may be lost without possibility for recovering.
Yes. Reach to us with chat form to discuss exchange details.